The procedures adopted by Gambarotta Gschwendt include filing of all data relative to manufactured machines, by linking the data to the machine’s basic code (project number).
This code allows for searching data at any time for customer assistance requests, either for supplying original spare parts or for any modifications regarding machine dimensions and upgrading. These events are recorded in appropriate documents that ensure life-cycle traceability of each single machine.
Gambarotta Gschwendt guarantees timely supply of spare parts and qualified technicians in any part of the world, for intervening on machines manufactured by the company or lifting and hauling machines of other manufacturers, such as:
- Bucket elevators
- Pan / bucket conveyors
- Drag chain conveyors
- Horizontal and vertical screw conveyors
- Extractors / feeders
Our technicians possess guaranteed expertise thanks to appropriate training programmes aimed at completing and perfecting their work experience.
The constant updating of our design solutions, which are supported and confirmed by the data collected following after-sales activities at customers, ensures constant improvement of our products to offer customers highly specialised and durable machines.
The customer assistance service offered by Gambarotta Gschwendt includes the following:
- Surveys conducted by qualified personnel at the customer’s plant.
- Meetings with our technicians and designers aimed at identifying the most suitable technical solutions.
- Feasibility studies regarding lifting and hauling of bulk material.
- Timely access to all data concerning machines supplied by us.